Frequently asked questions

You cannot exchange an item. If you wish to return an item, you can submit a return request on our dedicated portal.

You can return an in-store pickup order online or in store.
The list of boutiques offering this service is available at this link.
To return your order, you’ll need to submit your request on our dedicated portal. From this portal, you can select a standard online return or a return to the Isabel Marant store of your choice.

Once your order is ready for pickup, you will receive a confirmation email. Once the package is received, please visit the boutique with your ID/passport and your confirmation.

Some boutiques offer in-store pickup service for items ordered online with no delivery fees. This delivery option will be offered upon confirmation of your order, if the item(s) in your basket are eligible, and if at least one boutique offers this service in your country of delivery. Please note that you have 7 days to pick up your order.

Once your order is confirmed, it’s immediately sent to our Atelier for processing to ensure the fastest delivery. As such, the delivery address can no longer be changed.

As with online orders, you have 15 days from the receipt of the package to return your order. If this period is exceeded, your return will not be accepted.