Frequently asked questions

Once your return is approved and processed, you will receive a confirmation email. Refunds are issued within 15 business days after our Atelier receives your item(s). The amount will be credited back to your original payment method in the same currency used for your order.

We kindly invite you to contact our Client Service or request a return, specifying that you received an incorrect or damaged item.

Online orders are not eligible for exchange.
You can simply return your order/item and place a new order.
Please also note that an item ordered online cannot be exchanged in a store.

As per your right of withdrawal, you may return any or all of the items in your order within 15 days of receipt. A return fee of 7€ will be deducted from the amount that is refunded for your order.

A declaration of your return is required. To obtain this, you have several options:

• scan the QR Code found on the card inserted into your package
• go to the "My Account" area
• click directly on this link.

You can then download the shipping documents as well as your return label.

A return fee of 7€ will be deducted from the amount that is refunded for your order.

The item(s) must be sent back in their original packaging, along with all accessories and documents supplied (manuals, warranties, certificates of authenticity). 
We recommend that you take all necessary precautions to protect the item(s). For shoes, the soles must also be intact with their protective film, if applicable. Additionally, all personalized, custom-made or reworked items as well as sealed items (swimwear, lingerie) that have been unsealed upon delivery and cannot be returned for reasons of hygiene or health protections will not be accepted for return.

Any item not returned, returned incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that it has been used or worn will not be eligible for a refund or exchange. It will be returned to you, and the shipping costs of your order will not be reimbursed.

If you receive an item that arrives in a damaged state, please contact our Client Service and mention the reason for the return on the return form. Otherwise, your order will be sent back to you.

An in-store return is possible in certain boutiques. To proceed with this option, please initiate the return on our website on the Return request page. 

The item(s) must be placed in their original packaging, along with all accessories and documents supplied (manuals, warranties, certificates of authenticity). 
We recommend that you take all necessary precautions to protect the item(s). For shoes, the soles must also be intact with their protective film, if applicable. Additionally, all personalized, custom-made or reworked items as well as sealed items (swimwear, lingerie) that have been unsealed upon delivery and cannot be returned for reasons of hygiene or health protections will not be accepted for return.

Please note that free in-store returns are available at Isabel Marant boutiques located in the same country as the delivery address.

Any item returned incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that it has been used or worn will not be eligible for a refund.

If you receive an item in a damaged state, please contact our Client Service and mention the reason for the return on the return form. Otherwise, the return will not be accepted.

You can create a second return through our dedicated portal. Please note that return shipping costs will once again be deducted from your refund amount.

You have 15 days from the receipt to return an order. If this time limit is exceeded, the order will be automatically returned to the sender.