Return policy and return conditions
The item(s) must be sent back in their original packaging, along with all accessories and documents supplied (manuals, warranties, certificates of authenticity).
We recommend that you take all necessary precautions to protect the item(s). For shoes, the soles must also be intact with their protective film, if applicable. Additionally, all personalized, custom-made or reworked items as well as sealed items (swimwear, lingerie) that have been unsealed upon delivery and cannot be returned for reasons of hygiene or health protections will not be accepted for return.
Any item not returned, returned incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that it has been used or worn will not be eligible for a refund or exchange. It will be returned to you, and the shipping costs of your order will not be reimbursed.
If you receive an item that arrives in a damaged state, please contact our Client Service and mention the reason for the return on the return form. Otherwise, your order will be sent back to you.
The item(s) must be sent back in their original packaging, along with all accessories and documents supplied (manuals, warranties, certificates of authenticity).
We recommend that you take all necessary precautions to protect the item(s). For shoes, the soles must also be intact with their protective film, if applicable. Additionally, all personalized, custom-made or reworked items as well as sealed items (swimwear, lingerie) that have been unsealed upon delivery and cannot be returned for reasons of hygiene or health protections will not be accepted for return.
Any item not returned, returned incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that it has been used or worn will not be eligible for a refund or exchange. It will be returned to you, and the shipping costs of your order will not be reimbursed.
If you receive an item that arrives in a damaged state, please contact our Client Service and mention the reason for the return on the return form. Otherwise, your order will be sent back to you.
