TERMS AND CONDITIONS OF SALE

isabelmarant.com

Effective as of 06/16/2026

The present general terms and conditions of sale (hereinafter, "GTC") govern the conditions applicable to the online sale of any product labeled "ISABEL MARANT," "MARANT," or "MARANT ETOILE" (hereinafter, the "Products") on the official website "isabelmarant.com" (hereinafter, the "Website") of the Isabel Marant brand and via the Order in Store service as defined in Article 2.7 of the present GTC.

The online sale of Products on the Website is conducted in accordance with the present GTC by IM PRODUCTION, a simplified joint-stock company (French SAS) with a share capital of 550,000 euros, registered with the Paris Trade and Companies Register (RCS) under the number 403 243 058, and headquartered at 50 rue Croix des Petits Champs, 75001 Paris, France (hereinafter the "Seller"). 

The present GTC may be modified at any time in accordance with changes to the Website and/or regulations. In the event of a modification, the GTC in force at the time of your order will apply.

1. COMMERCIAL POLICY OF THE SELLER
2. ORDER
3. DESCRIPTION AND PRICES OF PRODUCTS
4. PAYMENT
5. SHIPPING AND DELIVERY OF PRODUCTS
6. CHECKING PRODUCT AVAILABILITY AND RESERVING PRODUCTS IN STORES
7. RIGHT OF WITHDRAWAL AND RETURN
8. TERMS AND CONDITIONS OF REFUNDS
9. WARRANTIES
10. PERSONAL DATA
11. FORCE MAJEURE
12. EXCLUSION OF WARRANTY AND LIMITATION OF LIABILITY
13. PRODUCER RESPONSIBILITY ORGANIZATIONS
14. MISCELLANEOUS PROVISIONS
15. APPLICABLE LAW AND DISPUTE RESOLUTION

1.1

The Seller makes the Products available for sale on the Website, conducting its online sales activity exclusively for customers who purchase the Products via the Website as non-professional "consumers"  within the meaning of the applicable law (hereinafter, "Buyers" or an individual "Buyer"), i.e., any natural person acting on their own personal behalf and not in the context of their commercial, industrial, or business activity, thus excluding any reseller or any intermediary acting in the name and on behalf of a reseller. The Buyer confirms that the Product is acquired for domestic and private use only and not for any commercial, business, or re-sale purposes. 

1.2
The online sales service offered by the Seller on the Website may only be accessed by Buyers who have reached the age of majority and who have the legal capacity to purchase Products according to the terms of the present GTC. 

1.3
The Seller reserves the right to refuse to process: (i) any order placed by a minor or other natural person who does not meet the requirements of a Buyer, (ii) any order that does not comply with the terms and conditions of the present GTC, (iii) any abnormal order in terms of the number of ordered Products (e.g., an order for five (5) or more of the same Product of the same color), or (iv) any order reported or suspected to be fraudulent, illegal, or unauthorized, including orders that appear to be placed for commercial or non-personal purposes.

1.4    
The online sale of Products by the Seller to the Buyer via the Website is governed exclusively by the present GTC. 

1.5
Before placing an order for Products on the Website, the Buyer will be asked, among other things, to accept (i) the present GTC, (ii) the legal notices and general terms of use of the Website, and (iii) the privacy policy (hereinafter, the "Privacy Policy") without any reservations whatsoever. All these documents are available and can be consulted by the Buyer by clicking on the respective tabs on the Website under the heading "Legal Area." The Buyer is therefore invited to read these documents carefully before placing an order. If the Buyer does not agree with or accept even one of the provisions in these documents, they will not be authorized to place an order on the Website.  

2.1
To order a Product on the Website, the Buyer must complete the online order form by following the instructions provided: 

• Click on the Product, select the size, and click on "Add to cart";
• Click on the “Cart” icon to modify the quantities and Products, or to return to the Product pages;
• Check out by clicking on "Ckeckout" button;
• Enter your email address to continue with the order;
• Log in to your customer account or register by clicking on "Login / Registration";
• Enter your delivery and billing address;
• Choose your delivery method;
• Choose the method of payment.

Buyers are not required to create a customer account to place an order on the Website, but a customer account makes it possible to: (i) enter personal information to facilitate future purchases, (ii) consult, modify, and update personal information, (iii) identify yourself before placing an order, (iv) track current orders, and (v) consult order histories and invoices from previous orders.

If Buyers order as a guest, they will be able to track their order via the "Track my order" link received by email.

2.2
As per Article L.221-5 of the French Consumer Code, before finalizing an order, the Buyer will be provided with a summary containing the following information: (i) the essential characteristics and the unit price of each of the Products ordered, (ii) the total price of the order (including applicable taxes), (iii) the methods of payment that may be used to purchase the Products, (iv) the delivery terms for the ordered Products, (v) the shipping and delivery costs (including any additional costs that the Buyer may be required to pay if they have opted for a specific shipping or delivery method that is different and/or faster than the one designated as "standard" by the Seller), (vi) the address and contact details of the Seller and its after-sales service, and (vii) the average delivery time for the Products ordered. 

2.3
A submitted order constitutes a firm offer on the part of the Buyer to purchase the Products selected from the Seller, subject to the present GTC and without prejudice to the Buyer's right of withdrawal outlined in Article 7 below. 
By placing an order, the Buyer is obligated to pay the full price of the Products ordered. Before submitting an order, the Buyer is invited to check and correct any data entry errors to ensure the order is properly processed by the Seller.

2.4
Any order placed by the Buyer may be refused by the Seller. Upon verification, the Seller reserves the right to refuse all or part of an order, and shall not be held liable for any such refusals. By way of example, and without the following list being exhaustive, an order may be refused for a legitimate reason, in whole or in part, by the Seller, if (i) an ordered Product is no longer available, (ii) the payment fails, (iii) the personal data provided by the Buyer and required to process the order proves to be incorrect, (iv) the Buyer did not meet their obligations during a previous sales contract concluded with the Seller, and/or (v) there is an obvious error on the Product page (e.g., in the displayed price or the essential characteristics of the Product).
If an order is refused, the Seller will inform the Buyer by email, and if necessary, refund any sums already paid via the method of payment used at the time of payment.
The Seller also reserves the right to refuse to process orders in the cases described in Article 1.3 above.

2.5
The Seller shall not accept any orders with a delivery address in a country to which the Seller does not deliver (the full list of eligible countries can be found on the homepage of the Website).

2.6
The sales contract between the Buyer and the Seller will only be considered concluded once the Buyer has received the order confirmation email (hereinafter, the "Order Confirmation") from the Seller. 
The Order Confirmation will contain the order number, the essential information about the purchased Products, the price, and the selected delivery method. 

2.7
The Buyer may also place an order in Isabel Marant stores (but not in department stores), with the assistance of a sales advisor, using the "Order in Store" service. In this case, the order is placed on a terminal (provided by the Seller in the store) that accesses the available stocks on the Website or in other Isabel Marant stores. Orders placed in this way are subject to the present GTC in the same way as orders placed directly by the Buyer on the Website. 

3.1
The Seller guarantees that the Products sold on the Website are authentic. 

3.2
The essential characteristics of each Product are presented on the respective Product page on the Website. 

3.3
The prices of the Products are displayed on the Website and include all taxes. The shipping costs (if applicable) will be added to the price of the ordered Products and displayed to the Buyer during the order summary before the finalization of the order. 

3.4
The Seller reserves the right to modify the prices of Products at any time and without prior notice, it being understood that any modification will not apply to orders for which an Order Confirmation has already been sent and which are still being processed at the time of the price update.

4.1
Buyers pay for their orders online using the available payment methods for their country of delivery. 

4.2
In the event of payment by credit/debit card, all information (e.g., credit/debit card number or expiration date) will be transferred via an encrypted protocol to the payment service provider(s) providing the remote electronic payment services, which the Seller, under no circumstances, can access. This information is used solely for procedures related to the processing and payment of the order, to issue refunds in the event that Products are returned (right of withdrawal) by the Buyer, or in the case of fraud on the Website which must be reported to the competent authorities.

4.3
The amount of the order will only be charged once the Seller has sent the Order Confirmation to the Buyer. If, for any reason whatsoever, the payment fails, the Seller will cancel the order without being held liable for such a cancellation. In such an event, the Seller will immediately inform the Buyer by email.

4.4
Any charges applied by the credit card provider, bank, or other payment institution in connection with the processing of the payment of the order are the sole responsibility of the Buyer.

Buyers have several options with regard to the delivery of their order. They may have the Products included in their Order Confirmation delivered to the address of their choice (5.1), or opt for in-store delivery (5.2).

5.1 Home delivery
Buyers can have their orders delivered to the physical street address indicated in their order. Please be aware that orders cannot be delivered to P.O. boxes or hotels. Items are delivered once full payment for the order has been received. Delivery methods, shipping prices, and the estimated delivery date for each delivery method (standard or express) vary according to the country of delivery, and are communicated to the Buyer prior to placing the order. In any event, the delivery will take place no later than thirty (30) days after the confirmation of the order, subject to full payment of the order price. Please note that delivery times may be longer during busy periods (e.g., exclusive sales or other sales periods). 
Once the order has been shipped, the Buyer will receive an email containing a tracking number. Buyers can also track the progress of their order in their customer account on the "My order" page. 

5.2 In-store pickup ("Click & Collect" service)
Buyers may opt for the free pickup service at an Isabel Marant store in the Buyer's country of residence. For a list of Isabel Marant stores offering this service, click here. 
Prior to placing their order, the Buyer will see the following information on the Website: the earliest estimated date of availability of the Products in one of the eligible Isabel Marant stores, as well as an estimated date for each proposed store. These dates may vary depending on the location of the Isabel Marant store and the number and availability of the Products included in the order. 

The Buyer will be informed by email when the Products are available in the selected store. When picking up their order from the store, the Buyer must present (i) the email confirming that the Products are available in the store, and (ii) valid proof of identity. If the Buyer chooses to entrust the pickup of their order to a third party, the latter must present: (i) the email confirming that the Products are available; (ii) a copy of the valid Buyer's ID; (iii) a power of attorney issued by the Buyer; and (iv) their own valid proof of identity. 

Orders must be picked up no later than seven (7) days from the date that the Products in the order become available. Beyond this time, the order may be cancelled by the Seller and the Buyer may no longer pick up their order. If the order is cancelled, the Buyer will be refunded the total amount of the order within the period specified in Article 8 of the present GTC.

5.3

Ownership of the Products, as well as the risk of loss, damage, and destruction inherent therein, is transferred to the Buyer at the time the Products are receipt. Upon receipt of the order (home delivery or in-store pickup), the Buyer agrees to perform all the necessary checks and controls. In the event that a package is damaged or a Product is missing, the Buyer must note such anomalies on the delivery slip presented by the carrier or at the store, and immediately contact the Seller's Customer Service, providing proof of said anomalies. An inquiry will be opened. In the event that the Buyer fails to note the anomalies on the delivery slip and provide proof via appropriate documents (e.g., photos), the Seller reserves the right to reject the Buyer's claim.

In the event of discrepancies in a complaint or legitimate suspicion of fraud on the part of a Buyer (e.g., recurring complaints, falsification of return labels, etc.), the Seller will be entitled to:

• refuse to proceed with a refund;
• request that the Buyer choose a secure method of delivery for future orders, and if the Buyer refuses, cancel the order;
• in the event of a repeat offense, proven bad faith, or fraudulent behavior on the part of the Buyer, simply and purely delete the Buyer's account and refuse to accept any new orders.

6. CHECKING PRODUCT AVAILABILITY AND RESERVING PRODUCTS IN STORES 

6.1
On each Product page on the Website, the Buyer can check whether a Product is available in an Isabel Marant store nearby by clicking on "In-store availability." The list of stores with the Product in the Buyer's country will then be displayed. 

6.2
The Buyer may reserve an item in one of the stores listed as having the selected Product in stock by clicking on "In-store booking." The Buyer will complete the booking request form by entering their first name, last name, email address, and telephone number, then clicking on "Submit my request." 
Please be aware that a booking request does not constitute an order as defined by the present GTC, does not entail any obligation to purchase or pay online, and does not guarantee the availability of the Product until the booking has been confirmed by the Seller. 
Once the booking request has been sent, the respective store will contact the Buyer to confirm the availability of the Product and the amount of time before the Product can be picked up. The Product may then be purchased directly in the store, and will be subject to the conditions of sale of the respective store.

7.1

As per Article L.221-18 of the French Consumer Code, the Buyer benefits from a right of withdrawal.

The Buyer may, for any reason whatsoever and without having to justify said reason, exercise said right of withdrawal up to fourteen (14) days from the date of receipt of the respective Product(s) purchased by the Buyer or the date of pickup from the Isabel Marant store. If the Buyer's order contains several Products that are delivered separately, the right of withdrawal begins on the date of receipt, if applicable, of the last package received, as defined in the Order Confirmation.

Buyers must inform the Seller within the above-mentioned period of their wish to exercise their right of withdrawal. To exercise their right of withdrawal, Buyers must submit a return request through the “Request a Return” or “Right of Withdrawal” section available on the Website’s home page or through their customer account by selecting the items they wish to return and clicking “Return my Order”. 

7.2
As per Article L.221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to personalized Products on the Website. Therefore, no right of withdrawal may be exercised by the Buyer for the purchase of the Product (i) which is manufactured exclusively in accordance with the Buyer’s specifications or (ii) clearly personalized.

7.3
The Seller will only accept a Buyer's request to exercise the right of withdrawal if the following strict conditions are met: (i) the returned Products have not been worn, soiled, washed, and/or damaged in any way, (ii) the hang tags are still attached to the Products in their original position, and  (iii) the Products are returned in their original, undamaged packaging or some similar packaging ensuring the protection of the Products. For shoes, the sole and the protective film (if applicable) must also be intact: as such, it is strongly recommended that Buyers try on their ordered shoes on a carpet or rug. Similarly, for swimwear and underwear, the protective film must be intact.

7.4
Once the Buyer has notified the Seller of their intention to exercise their right of withdrawal, they will then have fourteen (14) days to return their Products:

- Returns with a carrier designated by the Seller: Once the Buyer has informed the Seller of their wish to exercise their right of withdrawal in accordance with the procedure described in Article 7.1 hereof, they will be contacted by email by the carrier selected by the Seller (depending on the options available in the Buyer's country) with information on how to return their order. If the Buyer uses the return label and the carrier provided by the Seller, a return fee will be deducted from the amount that is refunded for the order.  This fee will be five euros (5€) for returns from France. For any return made from a country other than France, additional fees may apply. If the Buyer returns Products from the same order separately, this fee will be deducted for each return. The Buyer shall hand the package over to the carrier in accordance with the provided instructions, and will not be held liable in the event of loss or damage to the Products during the subsequent transport. Please be aware that the return label can only be affixed to a single package. The Buyer must therefore ensure that the return package can contain all the Products to be returned. If the Buyer wishes to return Products in different packages, they must contact the Customer Service, who will send additional return labels in accordance with the number of packages to be returned.

- Returns with other carriers: If the Buyer decides to return the Product(s) with a different carrier than the carrier designated by the Seller, he/she will be required to pay the return costs. The Buyer is advised to retain proof of return by registered post or by any other means that allows the date of dispatch to be recorded. In this case, the original shipping costs that were paid for the Product(s) will be refunded, but as per Article L.221-24 of the French Consumer Code, the additional costs incurred by the Buyer to return the Product(s) with a different carrier than the carrier designated by the Seller will not be refunded. Moreover, in the event of loss, theft or damage to the Products during transport, the Seller shall not be held responsible.

- Returns to an Isabel Marant store (excluding department stores and outlets): the Buyer may choose to return the Products, free of charge, directly to an Isabel Marant store located in the same country as the delivery address, excluding department stores and outlets. Store staff are entitled to refuse any returns that do not comply with the conditions laid out in Article 7.3 of the present GTC. The corresponding refund will be made within the timeframe and according to the terms and conditions specified in Article 8 of the present GTC.

8.1
Once the Seller has received the Product(s) and checked to make sure that all the return conditions described in Article 7 have been met, the Buyer will receive an email confirming that the return has been approved and that the Seller will issue a refund for the purchase price of the Product(s). If the Buyer returns all the Products from a single order, they will receive a refund for the full amount of said order, i.e., the purchase price of the Products and the original delivery costs. On the other hand, if the Buyer only returns part of their order, they will only receive a refund for the purchase price of the Products that are returned, and not for the original delivery costs. 

Regardless of the method of payment used for the order, the Seller will issue the refund as soon as possible, and in any event no more than fourteen (14) days after the Seller has received either the returned Products themselves or proof from the Buyer that the Products are on their way back to the Seller.

8.2
The Seller will refund the Buyer via the payment method used to purchase the returned Products. In the event that the right of withdrawal is exercised by a recipient (as provided in the order form) whose order was paid for by another person, the Seller will refund the Products via the method of payment used by the person who paid for the order.

8.3
The amount of time before a refund appears can vary depending on the method of payment used by the Buyer.

• Purchases by credit/debit card: Refunds depend on the company that issued the card, but usually appear within two billing cycles. The value date of the credit is the same as that of the original debit.
• Payments by PayPal: Refunds are credited to the Buyer's PayPal account and visible immediately. The refund to the credit card associated with the Buyer's PayPal account depends on the company that issued the card.

9.1 
Buyers are responsible for making sure the delivered Products correspond to the Products in their order. In addition to the right of withdrawal, the Products are subject to the warranty conditions provided by applicable law.

9.2
All Products sold by the Seller benefit from the legal guarantee of conformity stipulated in Articles L.217-1 et seq. of the French Consumer Code, and the warranty relating to hidden defects outlined in the provisions of Articles 1641 et seq. of the French Civil Code. 

The legal guarantee of conformity applies when a Product presents a defect of conformity, e.g., does not function in accordance with its usual uses or does not correspond to its description.

The warranty relating to hidden defects covers Buyers when a Product presents a hidden defect, i.e., a defect that is not apparent at the time of purchase which renders the Product unsuitable for its intended use, or which significantly limits said use.

The legal guarantee of conformity and the warranty relating to hidden defects shall not apply in the event that the Buyer misuses the Products or fails to comply with the Product maintenance instructions indicated on the Product labels.

In his/her capacity as a consumer, the Buyer benefits from the legal guarantee of conformity (Articles L. 217-1 et seq. of the Consumer Code) and from the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code), which he/she may exercise under the conditions set out below by contacting Customer Service.

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee applies to such digital content or digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.
The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity entitles the consumer to the repair or replacement of the goods within thirty (30) days following his request, free of charge and without major inconvenience to him.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction of the purchase price by keeping the goods or terminate the contract and obtain a full refund against return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty (30) days;
3° The repair or replacement of the goods causes a major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or where he bears the installation costs of the repaired or replacement goods;
4° The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to termination of the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for the purpose of repair or replacement suspends the guarantee that remained to run until delivery of the restored goods.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who in bad faith obstructs the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which may be increased to up to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund against return of the goods.

It is furthermore recalled that when it comes to the legal warranty of conformity, the Buyer is not required to prove the Product's lack of conformity during the twenty-four (24) months following the delivery of the Product, except in the case of second-hand Products, for which this period is twelve (12) months. 

In the event of any force majeure as defined by Article 1218 of the French Civil Code (a “Force Majeure Event”), the obligations contained in the present GTC that are affected by said Force Majeure Event shall be suspended, while the party affected by the Force Majeure Event shall not be held liable for its inability to perform said obligations. The affected party must inform the other party of any such Force Majeure Event within fifteen (15) days of its occurrence.

Where a Force Majeure Event affects the delivery of the Product, the Seller will arrange a new delivery date with the Buyer after the Force Majeure Event is over.

The present GTC outline all the obligations and responsibilities of the Seller with regard to the online sale of Products via the Website. 

The Seller cannot guarantee that the Products are adapted for the intentional uses of Buyers, who alone must determine whether the Products are suitable for their needs. 

The Seller shall not be held liable for any use of the Products that does not comply with their intended purpose.

The Seller shall take the utmost care to ensure that the information and descriptions relating to the Products are accurate and updated regularly. However, the Seller cannot be held responsible for any minor errors that may occur. Similarly, the images of the Products offered for sale on the Website cannot be considered binding as they may differ from the actual Products (e.g., in terms of the color, fabric, or texture) for reasons which cannot be attributed to the Seller, and which may be due, among other things, to the Internet browser and/or the IT equipment used by the Buyer.

The Seller shall not be held responsible for:

• operational interruptions or delays in the Website or Customer Service due to maintenance work, technical breakdowns, Force Majeure Event, or any other circumstances beyond its control;
• the temporary inability of Buyers to access the Website or Customer Service due to events beyond its control, such as computer breakdowns, interruptions in the telephone or Internet network, malfunctioning Wi-Fi equipment, Force Majeure Event etc.

The Seller shall not be held responsible for (i) any loss or alteration of, or unauthorized access to, the personal data of the Buyer, or (ii) any accidental transmission, viruses, or other harmful elements resulting from emails or access to the Internet.

In any event, the liability of the Seller shall be limited to direct damages only.
The Seller shall have no liability to the Buyer for any loss of profit, loss of business, business interruption, or loss of business opportunity related to the Product.

The total liability of the Seller under the present GTC shall not exceed the full price paid by the Buyer for the Product, unless otherwise provided for by applicable law.

The Seller is registered with the registry of producer responsibility organizations in France, and is up to date on its environmental "contributions" (similar to taxes) bearing the following unique identifiers:

• FR258575_0VDWB, issued by ADEME and communicated by CITEO, whose objective is to facilitate the monitoring and control of compliance with EPR (Extended Producer Responsibility) obligations for packaging;
• FR218792_1100GW, issued by ADEME and communicated by Re_fashion, whose objective is to facilitate the monitoring and control of compliance with EPR (Extended Producer Responsibility) obligations for textiles, footwear, and household linen.

14.1
The present GTC do not govern the provision of services or the sale of products by third-party companies that are separate from the Seller and may be present on the Website by way of hyperlinks or banners. Before purchasing products or services of any kind from such third-party companies, Buyers are advised to carefully review the general terms and conditions of sale of said products and services. In no event shall the Seller be held liable for the provision of services and/or the execution of electronic transactions between users of the Website and third parties.

14.2
Each provision of the present GTC is to be considered separately and independently of the others. In the event, for any reason whatsoever, that a provision of the present GTC is deemed void, invalid, or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.

14.3
If the Seller fails to enforce a provision of the present GTC at a certain time, this shall in no way be construed as a waiver of its right to invoke said provision at a later time.

15.1
The present GTC are governed by French law. 

15.2
In the event of a dispute, and prior to any recourse to a mediator, the Buyer must contact the Seller by regular mail or by sending an email to the Customer Service to attempt to resolve the dispute amicably. 

If the dispute cannot be settled amicably, the Buyer may refer the matter to the CMAP (Centre de Médiation et d'Arbitrage de Paris) free of charge for mediation:

• via the following form: cmap.fr/homepage-consumers/?lang=en
• or by regular mail: CMAP - Service Médiation de la Consommation, 39 avenue Franklin Roosevelt, 75008 Paris, France.

Any request for mediation must include the subject of the dispute and any related documents so the request can be processed as quickly as possible. 

The Buyer remains free to accept or reject the use of mediation, and each party is free to accept or reject the solution proposed by the mediator.

15.3
Any difficulty or dispute regarding orders and/or the present GTC that cannot be settled by mediation will fall under the exclusive jurisdiction of the French courts.

15.4
The present GTC are drafted in French and may be translated for information purposes depending on the Buyer’s country of delivery. In the event of any discrepancy between the two versions, the French version shall prevail.