Frequently asked questions

There are several ways to track your order:

• In the "My Account" section of the website;
• Via the email that you receive when your order is shipped;
• In the "Track my order" section at the bottom of our website by entering your order number and email address.

Once your order is confirmed, it’s immediately sent to our Atelier for processing to ensure the fastest delivery and can no longer be changed or canceled. However, upon receiving your order, you have 15 days to request a return (right of withdrawal) for some or all of the items in the order. You will then have another 15 days to return the item(s) to us. A return fee of 5€ will be deducted from the amount that is refunded for your order.

Once your return is approved and processed, you will receive a confirmation email. Refunds are issued within 15 business days after our Atelier receives your item(s). The amount will be credited back to your original payment method in the same currency used for your order.

As per your right of withdrawal, you may return any or all of the items in your order within 15 days of receipt. A return fee of 5€ will be deducted from the amount that is refunded for your order.

A declaration of your return is required. To obtain this, you have several options:

• scan the QR Code found on the card inserted into your package
• go to the "My Account" area
• click directly on this link.

You can then download the shipping documents as well as your return label.