Frequently asked questions

I want to return my order in store, but I’m unable to initiate it online.

Please contact our Client Service department or one of our advisors directly in store if you are visiting us. They will be happy to assist you.

How can I find an Isabel Marant store?

You can find your nearest boutique by checking out our Store Locator.

Can I exchange an order in store?

We do not accept exchanges in store. Please refer to the FAQ section: How can I return my order in store?

Got a question? We're here to help. We will reply to your emails within 24 working hours, from 10 AM to 6 PM, Monday to Friday (CET/CEST). Alternatively, you can contact us directly at the following email address: clientservices@isabelmarant.com, or by phone at +33 9 69 32 15 35 (France). Please note that call charges may vary depending on your phone plan and the country from which you are calling.