Frequently asked questions

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If your card (or other payment method) is declined, please make sure you’ve entered your payment information correctly. If the information is correct, please contact your bank or the card provider, or select another method of payment.

Once your order has been confirmed, a payment authorization is automatically processed to ensure that sufficient funds are available in your account.
Please note that the total amount will only be charged once your order has been sent.

It depends on the country to which your order will be delivered.

We offer the following methods of payment on isabelmarant.com: MASTERCARD®, VISA®, AMERICAN EXPRESS®, DINERS CLUB®, PAYPAL® AND KLARNA®.
Payments in increments of three via Klarna and increments of four via PayPal must be authorized by your bank or card provider. If your order contains more than one item, you’ll be unable to select payment via PayPal.

For any questions or assistance, please contact our Client Service.

For all orders placed on our website, you will receive an order confirmation and invoice via email. Your receipt will also be sent along with your package to the billing address you’ve provided. If you have an account, you can also find a copy of your receipt in the “Orders" section.

If you placed your order as a "guest", you will receive the invoice along with your order at the delivery address provided. Should you wish to obtain a duplicate receipt, please contact our Client Service.

All transactions on isabelmarant.com are extremely secure. We use Secure Sockets Layer (SSL) encryption to protect the payment information and personal data of our customers. This system can be recognized by the padlock icon in your browser bar, and the "HTTPS" URL (with "S" standing for "secure"). Thanks to the SSL system, all exchanged data (between you and us) is encrypted, and therefore impossible to decipher by third parties.

In addition, Isabel Marant does not save any of your credit card details.

Last but not least, we reinforce the security of payments with the 3D Secure system for Visa, Mastercard, and American Express cards equipped with this protection. During the payment process, an extra step is therefore required to verify the cardholder's identity and confirm the transaction.

Each bank has its own authentication system. If you have any questions about your 3D Secure code, please contact your bank directly.

Got a question? We're here to help. We will reply to your emails within 24 working hours from 10 am to 6 pm, Monday to Friday, excluding public holidays. Otherwise, you can directly contact us at the following e-mail address: clientservices@isabelmarant.com