Frequently asked questions

Once an order is confirmed, you will receive an email confirmation. We kindly invite you to check your "Spam" and "Junk" folders. Otherwise, please contact our Client Service.

If an item is no longer available online, you have the option of checking if it’s available in store and to reserve it. If it’s not, you can create an alert to be notified when it’s available again on the website.
To do this, simply enter your email address in the box provided.

Select your desired items and, if needed, choose the size and add it to the cart. You will be taken to your shopping cart page, where you can modify your selection (including quantities) and proceed to checkout.

1. Enter your email address or log in to your account.
2. Enter your delivery information: last name, first name, delivery address, and choose your preferred delivery method.
3. Select your payment method and enter your payment information.
4. Finally, check and confirm your order.

You will receive an order confirmation email within a few minutes of placing your order. Once your order has been shipped, you will receive a second email with a tracking number from the carrier to track the progress of your package.
For any assistance, please contact our Client Service.

Yes, simply click "In-Store Availability" on the product page for a list of stores where the item is available. Then, reserve the item in the store of your choice. Please note that some of our stores do not offer this service. For further information, please contact our Client Service.

Once your order is confirmed, it’s immediately sent to our Atelier for processing to ensure the fastest delivery and can no longer be changed or canceled. However, upon receiving your order, you have 15 days to request a return (right of withdrawal) for some or all of the items in the order. You will then have another 15 days to return the item(s) to us. A return fee of 7€ will be deducted from the amount that is refunded for your order.

On certain items, you’ll find a QR code which enables you to activate your digital passport. This will allow you to prove the authenticity of your item at any time.

At this time, it is not possible to receive a gift box or select a personalized message with online orders. 
Please note that each order is carefully prepared and shipped in elegant packaging that reflects the world of Isabel Marant.

You can view your order history by logging into your account and clicking on "My Orders".
If you cannot find your order history, please contact our Client Service.

For each item and/or accessory, please refer to the size guide found on the product page in order to find the size equivalents for your country or region.