Frequently asked questions

I think my product is defective. What should I do?

Please contact our Client Service. Our ambassadors will be delighted to assist you.

What is the warranty on products?

If you experience a problem with your item, please contact our Client Service. Your request will be handled carefully by our dedicated team. If the product is confirmed as defective, you have a period of two years from the date of purchase to remedy these defects.

How do I care for my Isabel Marant accessories?

We recommend using gentle care products specifically designed for each type of leather or material used.

To keep items in perfect condition for as long as possible, we recommend avoiding direct and prolonged exposure to light and heat. We also recommend storing them in their original packaging and avoiding contact with water, oils, perfumes and cosmetics.

Got a question? We're here to help. We will reply to your emails within 24 working hours, from 10 AM to 6 PM, Monday to Friday (CET/CEST). Alternatively, you can contact us directly at the following email address: clientservices@isabelmarant.com, or by phone at +33 9 69 32 15 35 (France). Please note that call charges may vary depending on your phone plan and the country from which you are calling.