Frequently asked questions

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You can contact our Client Service department:

Our agents will be happy to assist you Monday-Friday, from 10am to 6pm (CET).

There are several ways to track your order:

  • In the "My Account" section of the website;
  • Via the email that you receive when your order is shipped;
  • In the "Track my order" section at the bottom of our website by entering your order number and email address.

Once your order is confirmed, it’s immediately sent to our Atelier for processing to ensure the fastest delivery and can no longer be changed or canceled. However, upon receiving your order, you have 14 days to request a return (right of withdrawal) for some or all of the items in the order. You will then have another 15 days to return the item(s) to us. A return fee of 7€ will be deducted from the amount that is refunded for your order.

Once your return is approved and processed, you will receive a confirmation email. Refunds are issued within 15 business days after our Atelier receives your item(s). The amount will be credited back to your original payment method in the same currency used for your order.

In accordance with your right of withdrawal, you may return your order or certain items within 14 days of receiving your order. A return fee of €7 will be deducted from the refunded amount of your order.

You have several options to exercise your right of withdrawal and request a return:

  • by scanning the QR code on the card included in your parcel,
  • from your « My Account » area by selecting the items from your order that you wish to return and then clicking on « Return my order »,
  • from the website homepage via the « Request a return » or "Right of withdrawal" tab,
  • directly via this link.

You can then download the shipping documents as well as your return label.

Please contact our Client Service. Our ambassadors will be delighted to assist you.

Got a question? We're here to help. We will reply to your emails within 24 working hours, from 10 AM to 6 PM, Monday to Friday (CET/CEST). Alternatively, you can contact us directly at the following email address: clientservices@isabelmarant.com, or by phone at +33 9 69 32 15 35 (France). Please note that call charges may vary depending on your phone plan and the country from which you are calling.