FAQ

To receive your order in time for Christmas, please make sure to place it before 1:00 PM Central European Time on the corresponding day.

France
________________________________
Standard December 20th
________________________________
Express December 21st
________________________________

US
________________________________
Standard December 18th
________________________________
Express December 19th
________________________________


WW
________________________________
Standard December 18th
________________________________
Express December 20th
________________________________

There are several ways to track your order:

- in the "My account" section of the website if you created a
customer account;

- via the email that you receive when your order is shipped;

- in the "Track my order" section at the bottom of our website by
entering your order number and email address.

You will receive an email as soon as your order is approved. If you
don't receive an email in your inbox, please check your "Junk" or "Spam" folder.

If you can't find an email in any of your boxes, please contact our customer service department by email at: customercare@isabelmarant.com. We answer
inquiries Monday to Friday from 9 am to 6 pm (CET).

If you created a customer account, you can check the status of your
order in the "My orders" section of your account. If you placed your order as a guest, you can track your order by clicking on the "Track my
order" link in your order confirmation email, or in the "Track my order" section at the bottom of our website by entering your order number
and email address.

You will also receive a notification once your order has been picked
up by our carrier. The carrier may also send you email notifications at various
stages during the delivery of your order.

We deliver to nearly 100 countries around
the world. Feel free to consult the list of countries at the bottom of our website.

It can take 1 to 2 business days to prepare your order, or even longer during busy periods (such as sales). The delivery time specified while placing
your order begins once your order has been shipped.

Delivery options differ in accordance with the country of delivery.
Depending on the country, we can offer standard deliveries within 3 to 6
business days or express deliveries within 1 to 2 business days. Delivery costs
are calculated automatically during the payment process and depend on the
country of delivery.

On our product pages, select your size and add the desired items to your cart. Once you have finished shopping, click on the "cart" icon.
You will be taken to your shopping cart page, where you can modify your selection (including the quantities) and proceed to checkout.

1/ Enter your first and last name or log in to your account, or create an
account using your email address.

2/ Enter your delivery information: name, address of the recipient, and choice
of delivery method.

3/ Select your payment method and enter your payment information.

4/ Finally, check and confirm your order.

You will receive an order confirmation email within a few minutes of placing your
order. Once your order has been shipped, you will receive a second email with a
tracking number from the carrier to track the progress of your package.
For questions or assistance, please contact us by email at: customercare@isabelmarant.com. We answer
inquiries Monday to Friday from 9 am to 6 pm (CET).

If an item is no longer in stock, you can check to see if it is available in a store (and subsequently reserve it), or create an alert to be notified when it is back in stock on the website.

If you created a customer account, you can check the delivery status of your order and access the tracking number(s) and link(s) for the respective carrier in the "Orders" section of your account. If you placed your
order as a guest, you can access this information by clicking on the tracking
link in the email you received when your order was shipped.

If you do not receive your package within 8 business days, please contact the carrier's customer service department. You can also contact our customer service team by email at: customercare@isabelmarant.com. We answer inquiries Monday to Friday from 9 am to 6 pm (CET).

Yes, simply click on "Check availability" on the product page for a list of stores where the item is available, then reserve the item in the store of your choice. Please note that some of our stores do not offer this service. In this case, it may be better to contact our customer service department.

Once it is confirmed, your order is immediately sent for preparation and can no longer be modified or canceled. However, upon receiving your order, you have 15 days to request a return (right of withdrawal) for all or only
certain items of the order. You will then have another 15 days to return the item(s) to us. Returns are free of charge (delivery fees included).

Returns are requested:
- by scanning the QR code on the card accompanying the items in your order;

- under "My account"; or

- by clicking here.

Please note that online orders cannot be returned to stores.

For questions or assistance, please contact us by email at: customercare@isabelmarant.com. We answer
inquiries Monday to Friday from 9 am to 6 pm (CET).

It depends on the country where your order will be delivered.

In general, we offer the following methods of payment on isabelmarant.com:

MASTERCARD®, VISA®, AMERICAN EXPRESS®, DINERS®, PAYPAL®


For questions or assistance, please contact us by email at: customercare@isabelmarant.com. We answer
inquiries Monday to Friday from 9 am to 6 pm (CET).

Once you confirm your order, a payment authorization process is automatically triggered to make sure you have the required funds in your
account. Depending on the payment method, the amount is either debited
immediately or once your order is shipped.

For payments made with PayPal, you can choose to be debited immediately or pay
in several monthly installments.

If your card (or other payment method) is declined, please make sure you entered
your payment information correctly. If the information is correct, please
contact your bank or the card provider, or select another method of payment.

All transactions on isabelmarant.com are extremely secure. We use
Secure Sockets Layer (SSL) encryption to protect the payment information and
personal data of our customers. This system can be recognized by the padlock
icon in your browser bar, and the "HTTPS" URL (with "S"
standing for "secure"). Thanks to the SSL system, all exchanged data
(between you and us) is encrypted, and therefore impossible to decipher by
third parties.

In addition, Isabel Marant does not save any of your credit card details.

Last but not least, we reinforce the security of payments with the 3D Secure system for Visa, Mastercard, and American Express cards equipped with
this protection. During the payment process, an extra step is therefore
required to verify the cardholder's identity and confirm the transaction.

Each bank has its own authentication system. If you have any questions
about your 3D Secure code, please contact your bank directly.

An invoice is created for each order that you place. If you have a customer account, you can view and download your invoices in the "Orders" section of your account. You will also receive an email
allowing you to download a new invoice via a link.

If you encounter any problems, please feel free to contact our customer service
department.

You can exercise your right of withdrawal and declare a return of your order or of certain items in your order within 15 days from the date of receipt. You then have a further 15 days to return the item(s). Returns are free of charge.

The declaration of your return is essential, for this you have several options:
- by scanning the QR Code found on the card inserted in your parcel
- from your "My account" area
- directly via this link

You can then download the shipping documents and your return label.

Place the item(s) in their original packaging, along with all accessories and documents supplied (manuals, warranties, certificates of authenticity). We recommend that you take all necessary precautions to protect the item(s). In the case of shoes, the soles must also be intact, with their protective film if applicable. In the same way, all personalized, custom-made or reworked articles, as well as sealed articles (swimwear, lingerie) which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection, cannot be returned.
Any item not returned, returned incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that it has been used or worn will not be eligible for a refund or exchange. It will be returned to you and the shipping costs of your order will not be refunded.


Please note that in-store returns are not possible for orders placed online.

We do not offer exchanges for orders
placed online.

You will be required to return your item and place a new order. You can return
your item:

- by scanning the QR code on the card accompanying the items in your order;

- under "My account"; or

- by clicking here.

Please note that an item ordered online cannot be exchanged in a store.

Please request a return, specifying whether you received the wrong item or a damaged item.

Once your return is approved, we will refund your order no later than 14 business days after we receive your
item(s). Your refund will be credited
to the card (or other method of payment) and in the same currency used to place
your order, and within 14 days after we receive your item(s). You will
be notified by email once your return is approved and refunded.

No, Isabel Marant pays for all the costs
associated with your return.

You can
request your return:

- by scanning the QR code on the card included in your package;

- under"My account"; or

- by clicking here.

To create an account on isabelmarant.com,
simply click on the following link: https://www.isabelmarant.com/account/login.

You do not have to create an account to place an order on isabelmarant.com.
However, an account provides you with a personalized space for:
- saving and managing your personal data;
- tracking your orders and/or returns online;
- accessing your order history;
- creating and sharing your wishlist.

If you forget
your password, simply click on the "Forgot your password?" link under
"My account," then follow the instructions for resetting your
password.

For questions or assistance, please contact us by email at: customercare@isabelmarant.com. We answer
inquiries Monday to Friday from 9 am to 6 pm (CET).

To delete your account on
isabelmarant.com or exercise your rights related to your personal data, please contact us by email at: customercare@isabelmarant.com. We answer
inquiries Monday to Friday from 9 am to 6 pm (CET).

You can get all the latest news about Isabel Marant and our
collections by subscribing to our newsletter directly in the bottom section of our page.

If you no longer wish to receive our newsletter, please contact our customer service team by email at: customercare@isabelmarant.com. We answer
inquiries Monday to Friday from 9 am to 6 pm (CET).

To unsubscribe from our newsletter, click on the link at the bottom of
all our emails or contact our customer service team by email at: customercare@isabelmarant.com.
We answer
inquiries Monday to Friday from 9 am to 6 pm (CET).