How can I return my order in store?

An in-store return is possible in certain boutiques. To proceed with this option, please initiate the return on our website on the Return request page. 

The item(s) must be placed in their original packaging, along with all accessories and documents supplied (manuals, warranties, certificates of authenticity). 
We recommend that you take all necessary precautions to protect the item(s). For shoes, the soles must also be intact with their protective film, if applicable. Additionally, all personalized, custom-made or reworked items as well as sealed items (swimwear, lingerie) that have been unsealed upon delivery and cannot be returned for reasons of hygiene or health protections will not be accepted for return.

Please note that free in-store returns are available at Isabel Marant boutiques located in the same country as the delivery address.

Any item returned incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that it has been used or worn will not be eligible for a refund.

If you receive an item in a damaged state, please contact our Client Service and mention the reason for the return on the return form. Otherwise, the return will not be accepted.